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Terms & Conditions

Last Updated: 19 September 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Gold Silver Setu website, mobile application, and related services (collectively, the “Platform”).

By accessing, registering on, or using Gold Silver Setu, you agree to these Terms.

If you do not agree with these Terms, please do not use the Platform.

1. About Gold Silver Setu

Gold Silver Setu is a technology platform designed to connect buyers and dealers of gold and silver.

Our role is primarily to facilitate discovery, enquiries, and communication between buyers and dealers.

Unless expressly stated otherwise, Gold Silver Setu is not a party to the underlying transaction between a buyer and dealer.

2. Gold and Silver Quality

Gold Silver Setu does not guarantee or certify the quality, purity, authenticity, weight, fineness, hallmark, certification, or condition of any gold or silver offered through the Platform.

Users must independently verify all relevant product details before purchasing or selling.

This may include verification of:

  • Purity
  • Weight
  • Karat/fineness
  • Authenticity
  • Hallmark or certification
  • Product condition
  • Market value
  • Applicable taxes or charges

Users are strongly advised to obtain independent verification from a qualified jeweller, assayer, testing laboratory, or other appropriate professional before completing a transaction.

3. Dealer Responsibility

Dealers are responsible for the products, prices, information, representations, documentation, and services they provide to buyers.

Gold Silver Setu does not guarantee that any dealer:

  • Is offering a particular product
  • Will maintain a quoted price
  • Will complete a transaction
  • Will provide a particular quality or purity
  • Will deliver the product
  • Will comply with an agreement made with a buyer

Users should conduct their own due diligence before entering into any transaction.

4. Buyer Responsibility

Buyers are responsible for independently verifying:

  • Dealer identity
  • Product details
  • Gold or silver purity
  • Weight
  • Authenticity
  • Price
  • Payment details
  • Applicable taxes
  • Delivery arrangements
  • Supporting documents and certifications

Gold Silver Setu should not be relied upon as a substitute for independent verification.

5. Delivery and Transportation

Gold Silver Setu does not control or guarantee the physical delivery or transportation of gold or silver unless a specific service expressly states otherwise.

We are not responsible for:

  • Shipping delays
  • Non-delivery
  • Loss during transportation
  • Damage during transportation
  • Packaging
  • Insurance
  • Transportation arrangements
  • Handover of goods

Delivery arrangements are the responsibility of the relevant buyer and dealer.

6. Payments

Unless Gold Silver Setu expressly provides a payment or escrow service, payment arrangements are made between the relevant parties.

Users should carefully verify payment details before making any payment.

Gold Silver Setu is not responsible for losses resulting from:

  • Incorrect payment details
  • Unauthorized payments
  • Fraudulent payment requests
  • Direct payments made to another user or dealer
  • Non-payment
  • Delayed payment
  • Banking or payment-provider issues

7. Transactions Between Buyers and Dealers

The buyer and dealer are responsible for agreeing on all terms of their transaction, including:

  • Product
  • Quantity
  • Purity
  • Weight
  • Price
  • Payment
  • Delivery
  • Taxes
  • Documentation
  • Cancellation
  • Returns
  • Refunds

Gold Silver Setu does not independently determine or guarantee these terms.

Users should retain appropriate invoices, receipts, agreements, and other transaction documents.

8. No Guarantee of Transactions

Gold Silver Setu does not guarantee that:

  • A buyer will purchase a product
  • A dealer will accept an enquiry
  • A transaction will be completed
  • A particular product will remain available
  • A quoted price will remain unchanged
  • A buyer will receive the product
  • A dealer will receive payment
  • A transaction will result in a profit

The Platform primarily facilitates connections and communication between users and dealers.

9. Limitation of Responsibility

To the maximum extent permitted by applicable law, Gold Silver Setu shall not be responsible for disputes, losses, damages, or claims arising directly from transactions between buyers and dealers, including disputes relating to:

  • Gold or silver purity
  • Product quality
  • Authenticity
  • Weight
  • Pricing
  • Payment
  • Delivery
  • Non-delivery
  • Product damage
  • Fraud by another user
  • Misrepresentation by another user
  • Failure of a buyer or dealer to fulfill an agreement

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

10. User Conduct

Users must use the Platform lawfully and responsibly.

Users must not:

  • Provide false or misleading information
  • Impersonate another person or business
  • Commit fraud
  • Conduct illegal transactions
  • Harass or threaten other users
  • Misuse another user's information
  • Attempt unauthorized access to the Platform
  • Introduce malicious software
  • Attempt to disrupt the Platform
  • Use the Platform for any unlawful purpose

Gold Silver Setu may suspend or terminate accounts that violate these Terms.

11. Account Security

Users are responsible for maintaining the confidentiality of their account credentials and for activities conducted through their account.

If you believe that your account has been accessed without authorization, you should notify Gold Silver Setu promptly.

12. Platform Availability

We aim to maintain the availability of the Platform, but we do not guarantee that it will always be available or operate without interruption or errors.

The Platform may be temporarily unavailable due to:

  • Maintenance
  • Technical issues
  • Server problems
  • Network failures
  • Security incidents
  • Third-party service failures
  • Events beyond our reasonable control

13. Intellectual Property

All trademarks, logos, software, designs, graphics, text, and other content belonging to Gold Silver Setu are protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, or commercially exploit our intellectual property without prior written permission.

14. Account Suspension or Termination

Gold Silver Setu may suspend or terminate an account if we reasonably believe that the user:

  • Has violated these Terms
  • Has provided false information
  • Has engaged in fraudulent activity
  • Has misused the Platform
  • Has created a security risk
  • Has engaged in unlawful activity

15. Changes to These Terms

We may modify these Terms from time to time.

Updated Terms will be published on the Platform with a revised “Last Updated” date.

Your continued use of the Platform after changes are published may constitute acceptance of the updated Terms, subject to applicable law.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or your use of the Platform shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

17. Contact Us

For questions regarding these Terms and Conditions, please contact:

Gold Silver Setu