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Privacy Policy

Last Updated: 19 September 2026

Gold Silver Setu (“Gold Silver Setu”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of users of our website, mobile application, and related services (collectively, the “Platform”).

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which it may be disclosed.

By accessing or using Gold Silver Setu, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our Platform, we may collect information such as:

  • Full name
  • Mobile number
  • Email address
  • Account and login information
  • Location or address information provided by you
  • Buying or selling requirements
  • Product or transaction-related information submitted by you
  • Enquiry and communication details
  • Information provided when contacting customer support
  • Device and technical information necessary to operate and secure the Platform

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Create and manage your account
  • Verify your identity or mobile number
  • Process enquiries submitted through the Platform
  • Connect buyers with relevant dealers
  • Connect dealers with relevant buyers
  • Facilitate communication between users and dealers
  • Provide customer support
  • Send service-related notifications
  • Improve the functionality and security of the Platform
  • Detect and prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

3. We Do Not Sell Your Personal Information

Gold Silver Setu does not sell your personal information to third parties.

We do not sell or commercially trade information such as:

  • Your name
  • Mobile number
  • Email address
  • Buying information
  • Selling information
  • Enquiry information
  • Transaction-related information
  • Other personal information submitted by you

We do not sell user information to advertising companies, data brokers, or marketing companies for their independent marketing purposes.

4. Sharing Information to Facilitate Transactions

Gold Silver Setu is a platform that helps connect buyers and dealers.

When you submit a buying or selling enquiry, certain information may need to be shared with the relevant buyer or dealer in order to facilitate communication and the requested enquiry.

For example, if a buyer submits an enquiry for gold, relevant information may be provided to a suitable dealer so that the dealer can contact the buyer regarding that enquiry.

Such information is shared for the purpose of facilitating the requested service and is not sold as a data product.

5. Service Providers

We may use trusted third-party service providers that help us operate the Platform, such as providers for:

  • Cloud hosting
  • Database infrastructure
  • Authentication and OTP delivery
  • Security
  • Payment processing, where applicable
  • Technical infrastructure

Such providers may process information only to the extent reasonably necessary to provide their services.

We do not authorize such providers to sell your personal information for their own independent marketing purposes.

6. Legal Disclosure

We may disclose information where reasonably necessary to:

  • Comply with applicable laws or regulations
  • Respond to a valid legal request
  • Comply with a court order or government authority
  • Investigate fraud or illegal activity
  • Protect the rights, safety, and security of Gold Silver Setu, our users, or others

7. Gold and Silver Transactions

Gold Silver Setu primarily acts as a technology platform that facilitates connections between buyers and dealers.

Unless expressly stated otherwise, Gold Silver Setu does not itself:

  • Sell gold or silver
  • Purchase gold or silver
  • Manufacture or refine gold or silver
  • Test or certify gold or silver
  • Store gold or silver
  • Transport gold or silver
  • Guarantee the quality or purity of gold or silver

Users are responsible for independently verifying all relevant product and dealer information before completing a transaction.

8. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We may retain your information for as long as reasonably necessary to:

  • Provide our services
  • Maintain business and transaction records
  • Provide customer support
  • Prevent fraud and misuse
  • Resolve disputes
  • Comply with applicable legal requirements

When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable laws and our internal procedures.

10. Your Responsibility

You are responsible for ensuring that the information you provide to Gold Silver Setu is accurate and up to date.

You should not provide personal information belonging to another person unless you are authorized to do so.

11. Children's Privacy

Gold Silver Setu is not intended for individuals who are not legally permitted to use financial or commercial marketplace services under applicable law.

We do not knowingly collect personal information from children for commercial purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on the Platform with an updated “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Gold Silver Setu